Privacy Policy

We collect information in the following categories:

Information you provide directly. When you complete a form, start a return, request a tax estimate, join the Early Bird waitlist, or schedule an appointment, we may collect your name, email address, phone number, mailing address, and the tax-related details you choose to share for the purpose of preparing or estimating your return.

Communications consent. When you provide a mobile telephone number, you consent to receive administrative, service-related, and — where you have expressly opted in — marketing SMS/text messages from us regarding appointments, filing status, reminders, and seasonal updates.

Automatic information. Like most websites, we may collect limited technical data such as browser type, device information, approximate location, and pages visited through cookies and similar technologies.

We use the information we collect to:

• Provide, personalize, and improve our tax preparation services;
• Schedule and confirm virtual and in-person appointments;
• Send you service notifications, appointment reminders, filing-season updates, and (where you have opted in) promotional messages by SMS, email, or phone;
• Respond to your questions and provide client support;
• Comply with applicable legal, regulatory, and tax-administration obligations; and
• Protect against fraud, abuse, and unauthorized access.

TC Tax Services sends SMS messages using registered A2P 10DLC messaging. The following terms apply to all SMS communications:

• Opt-in. You may opt in to SMS messaging by providing your mobile number and expressly consenting through a form, checkbox, or keyword (for example, by texting a stated keyword to our registered number). Consent is not a condition of any purchase of our services.
• Message types and frequency. Message types include appointment confirmations and reminders, filing deadlines and status updates, document requests, and promotional or seasonal offers. Frequency varies; you may receive multiple messages per month during filing season.
• Opt-out. Reply STOP to any SMS message to cancel all future messages. Upon opt-out you may receive a final confirmation message. Reply HELP or contact us for assistance.
• Carrier disclosures. Carriers are not liable for delayed or undelivered messages. Messaging is provided on an “as is” basis.
• Eligibility. SMS messaging is intended for users in the United States. You must be 18 years or older and the subscriber/authorized user of the mobile number provided.

We do not sell your personal information. We may share information with service providers and partners who support our operations — including SMS/message delivery, appointment scheduling, form processing, and client-portal hosting — under written agreements requiring them to protect your information and use it only for the purposes we specify. We may also disclose information when required by law, legal process, or to protect our rights and the safety of others.

We use administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Our secure client portal uses 256-bit bank-grade encryption. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

You have the following choices regarding your information:

• SMS. Opt out of text messages at any time by replying STOP, or by contacting us. We will process opt-out requests promptly and honor them within applicable legal timeframes.
• Marketing email. Follow the unsubscribe link in any marketing email or contact us.
• Access and deletion. Where required by applicable law, you may request access to, correction of, or deletion of your personal information.

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us so we can delete it.

For questions about this Privacy Policy, our SMS practices, or to exercise your privacy choices, please contact us:

• Email: admin@tctaxservices.net
• Phone: +1 904-289-1636

You may also contact us by responding to any message you receive from us. For SMS-specific questions, reply HELP to any message.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated through our website or, where appropriate, by SMS or email. Continued use of our services after a change constitutes acceptance of the updated policy.